Shipping policy

Shipping Policy

TEEJAY APPAREL

Last Updated: 4th March 2026

This Shipping Policy outlines how orders placed through TEEJAY APPAREL are processed, produced, and delivered.

Order Processing

All products sold by TEEJAY APPAREL are made to order through a print-on-demand production process.

This means that items are produced after your order is placed, rather than stored as pre-made inventory.

Typical production time is:

2–7 business days

During high demand periods (such as holidays or promotions), production times may be slightly longer.

Shipping Time Estimates

Shipping times vary depending on your location and the courier services available.

Estimated shipping times:

5-21 business days, depending on region.

Please note that these are estimated delivery times and not guaranteed.

Order Tracking

Once your order has been shipped, TEEJAY APPAREL will provide a tracking number where available.

Tracking information may take 24–72 hours to update after shipment.

Customers are responsible for monitoring their tracking information for delivery updates.

Shipping Delays

While TEEJAY APPAREL works to ensure timely delivery, delays can occur due to factors outside our control, including:

  • Courier service disruptions

  • Customs processing

  • Weather conditions

  • Global logistics disruptions

  • Peak seasonal demand

TEEJAY APPAREL is not responsible for shipping delays caused by third-party carriers.

Customs, Duties & Taxes

For international orders, your local customs authority may charge import duties, taxes, or customs fees.

These charges are the responsibility of the customer and are not controlled by TEEJAY APPAREL.

Customs processing may also delay delivery times.

Incorrect Address

Customers are responsible for ensuring that the shipping address provided at checkout is correct.

If an incorrect address is entered:

  • TEEJAY APPAREL cannot guarantee successful delivery

  • additional shipping costs may apply for reshipment

If you notice an error in your shipping address, please contact TEEJAY APPAREL immediately.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Check with household members or neighbours

  2. Contact your local courier service

  3. Contact TEEJAY APPAREL for assistance

Once a package is marked as delivered by the carrier, TEEJAY APPAREL cannot guarantee replacement.

Damaged Packages

If your order arrives damaged, please contact TEEJAY APPAREL within 7 days of delivery and include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

TEEJAY APPAREL will review the claim and arrange a replacement or refund where appropriate.

Contact

For shipping questions, please contact:

TEEJAY APPAREL
Email: teejaystreetwear@gmail.com